Privacy Policy
# Privacy Policy
**Effective Date: 17 August 2026**
**Last Updated: 17 August 2026**
This Privacy Policy describes how **Connect Adda**, operated by **Bconnect Adda Private Limited**, collects, uses, stores, shares, and protects personal data when users access the Connect Adda website, platform, applications, WhatsApp communication services, and related products or services.
By registering for, accessing, or using Connect Adda, you acknowledge that you have read and understood this Privacy Policy.
## 1. Company Information
Connect Adda is operated by:
**Legal Entity:** Bconnect Adda Private Limited
**Brand Name:** Connect Adda
**Corporate Identity Number (CIN):** U47912UP2023PTC179381
**Permanent Account Number (PAN):** AALCB4809L
**Tax Deduction and Collection Account Number (TAN):** MRTB06976E
**Incorporation Date:** 5 April 2023
**Registered/Business Address:** Galaxy Blue Sapphire Plaza, 14th Floor, TS-1516, Noida Extension, Sector 4, Uttar Pradesh – 201306, India
**Email:** connectadda.india@gmail.com
**Phone:** +91 99199 14306
In this Privacy Policy, “Connect Adda,” “we,” “us,” and “our” refer to Bconnect Adda Private Limited and the services it operates under the Connect Adda brand.
## 2. Scope of This Privacy Policy
This Privacy Policy applies to personal data processed through:
- The Connect Adda website and web applications.
- Connect Adda user, vendor, administrator, and customer accounts.
- Connect Adda WhatsApp communication and automation services.
- Connect Adda subscriptions, billing, and payment facilities.
- Customer-support and grievance communications.
- Connected services, integrations, APIs, and social-login providers.
- Any other product or service displaying or linking to this Privacy Policy.
This Privacy Policy does not govern third-party websites or services that maintain their own privacy policies.
## 3. Information We Collect
The information collected by Connect Adda depends on how you interact with the platform.
### 3.1 Account and Identity Information
We may collect:
- Full name.
- Business or organization name.
- Email address.
- Mobile or telephone number.
- Postal or business address.
- Username and encrypted password.
- Profile photograph.
- Account type, role, and permissions.
- Email or telephone verification information.
- Government-issued, tax, or business identification information when required for compliance, invoicing, or verification.
### 3.2 Business and Vendor Information
If you register as a vendor, business, or service provider, we may collect:
- Registered business name.
- Trade or brand name.
- Business registration details.
- GST, PAN, or other applicable tax information.
- Authorized representative’s information.
- Business address and contact information.
- Subscription-plan and account information.
- Supporting documents submitted for business verification.
### 3.3 WhatsApp and Communication Information
When you connect or use WhatsApp-related services through Connect Adda, we may process:
- WhatsApp Business Account identifiers.
- WhatsApp phone-number identifiers.
- Business profile information.
- Customer names and telephone numbers.
- Message content and message attachments.
- Message templates.
- Campaign and broadcast information.
- Message timestamps.
- Message delivery, reading, failure, and response status.
- Conversation history and related metadata.
- Opt-in, opt-out, and consent records.
- Webhook events and technical communication logs.
- Information necessary to operate chatbots, automation, shared inboxes, and customer-support workflows.
Connect Adda processes such information only to provide requested platform functions, comply with applicable law, maintain security, and follow the authorized instructions of the relevant Connect Adda business user.
### 3.4 Contact Lists and Uploaded Information
Users may upload contacts, documents, images, videos, audio files, spreadsheets, customer records, and other information to Connect Adda.
The user uploading such information is responsible for ensuring that:
- The information was collected lawfully.
- A valid legal basis exists for processing it.
- Required notices were provided.
- Required consent and WhatsApp messaging opt-in were obtained.
- The information does not infringe another person’s rights.
### 3.5 Subscription and Payment Information
When you purchase a Connect Adda subscription or other paid service, we may collect:
- Selected subscription plan.
- Billing name and address.
- Invoice and tax information.
- Payment amount and currency.
- Payment status.
- Transaction or payment reference.
- Renewal, cancellation, and refund information.
Payments may be handled by Stripe or another authorized payment provider. Complete payment-card information is generally collected and processed directly by the payment provider rather than stored by Connect Adda.
### 3.6 Technical and Usage Information
Connect Adda may automatically collect:
- Internet Protocol address.
- Browser type and version.
- Device type and identifiers.
- Operating system.
- Language and time-zone settings.
- Login time and activity.
- Pages and features accessed.
- Referring and exit pages.
- Clickstream and interaction data.
- Error reports, server logs, and diagnostic information.
- Authentication, fraud-prevention, and security events.
### 3.7 Support and Grievance Information
When you contact Connect Adda, we may collect your contact information, correspondence, complaint details, screenshots, attachments, call records, and information necessary to investigate and resolve your request.
### 3.8 Information From Third Parties
Connect Adda may receive information from:
- Meta and WhatsApp.
- Payment processors.
- Social-login providers.
- Integration and API partners.
- Analytics and security providers.
- Vendors or businesses that use Connect Adda.
- Publicly available sources where permitted by law.
## 4. How Connect Adda Uses Information
Connect Adda may process personal data to:
- Register and verify accounts.
- Authenticate users and maintain account security.
- Provide access to Connect Adda features.
- Deliver WhatsApp messaging, automation, campaigns, templates, chatbots, shared inboxes, and related functionality.
- Process uploaded contacts and customer records on behalf of Connect Adda users.
- Manage vendors, users, roles, permissions, and subscriptions.
- Process payments, refunds, invoices, and renewals.
- Provide customer support and resolve grievances.
- Send verification, security, service, and administrative communications.
- Detect fraud, spam, abuse, unauthorized access, and policy violations.
- Monitor platform availability and technical performance.
- Diagnose errors and improve platform functionality.
- Maintain audit trails, consent records, and transaction records.
- Enforce Connect Adda’s terms, policies, and contracts.
- Comply with legal, regulatory, accounting, and tax requirements.
- Establish, exercise, or defend legal claims.
- Send marketing communications where permitted by law.
- Fulfil other purposes disclosed when information is collected.
Connect Adda does not sell personal data or WhatsApp customer data. Connect Adda does not use WhatsApp customer data for unrelated advertising, independent profiling, or resale.
## 5. Legal Basis for Processing
Where applicable, Connect Adda processes personal data on one or more of the following grounds:
- Your consent.
- Performance of a contract with you.
- Steps requested before entering into a contract.
- Compliance with a legal obligation.
- Protection against fraud, misuse, or security threats.
- Processing for legitimate business purposes, where permitted by law.
- Processing authorized or required under applicable law.
You may withdraw consent by contacting Connect Adda. Withdrawal will not affect processing lawfully completed before consent was withdrawn.
Some information is necessary to create an account or provide the requested service. If you do not provide it, Connect Adda may be unable to offer the relevant feature.
## 6. Relationship With Business Users
Businesses and vendors using Connect Adda may collect and submit personal data relating to their customers, employees, representatives, or other individuals.
For information processed by Connect Adda solely on behalf of such a business:
- The relevant business determines the purpose and manner of processing.
- Connect Adda processes the information to provide contracted services and follow lawful instructions.
- The business is responsible for notices, consent, opt-ins, accuracy, and responding to its customers’ privacy requests.
- Individuals should ordinarily contact the relevant business first regarding their information.
Connect Adda will reasonably assist its business users with valid privacy requests where required by law.
## 7. User Responsibilities
Every Connect Adda user must:
- Process personal data lawfully, fairly, and transparently.
- Obtain valid consent or another applicable legal basis.
- Obtain valid WhatsApp messaging opt-in before contacting recipients.
- Maintain evidence of consent and opt-in.
- Honour opt-out, blocking, deletion, and communication-preference requests.
- Avoid uploading irrelevant or excessive information.
- Keep account and customer information accurate.
- Protect passwords, API keys, tokens, and integration credentials.
- Restrict account access to authorized personnel.
- Follow Connect Adda, Meta, and WhatsApp policies.
- Avoid using Connect Adda for unlawful, fraudulent, misleading, abusive, or unsolicited communications.
- Notify Connect Adda promptly of suspected unauthorized access or data misuse.
## 8. WhatsApp and Meta Services
Connect Adda may integrate with the WhatsApp Business Platform and other Meta services. To provide these functions, relevant information may be transmitted to or processed by Meta, WhatsApp, their affiliates, and their authorized service providers.
Such information may include:
- WhatsApp Business Account details.
- Telephone numbers and account identifiers.
- Message content and attachments.
- Message templates.
- Delivery and response information.
- Conversation and technical metadata.
The use of WhatsApp and Meta integrations is also subject to the applicable Meta and WhatsApp terms, policies, and privacy notices.
Connect Adda is an independent platform. It is not owned by Meta or WhatsApp and does not claim to act as their legal agent or representative.
## 9. How We Share Information
Connect Adda may disclose personal data to:
### 9.1 Service Providers
We may use third-party providers for:
- Cloud hosting and storage.
- Database and server infrastructure.
- Email and notification delivery.
- Payment processing.
- Customer support.
- Analytics and performance monitoring.
- Security, fraud detection, and authentication.
- Backup and disaster recovery.
- Professional, accounting, or legal services.
These providers may process information only for authorized purposes and subject to applicable contractual and security obligations.
### 9.2 Meta and WhatsApp
Information may be shared with Meta and WhatsApp when necessary to provide connected WhatsApp Business functionality.
### 9.3 Legal and Regulatory Disclosures
Connect Adda may disclose information when reasonably necessary to:
- Comply with applicable law.
- Respond to a court order, warrant, or lawful government request.
- Investigate fraud, abuse, or security incidents.
- Protect the rights, property, or safety of Connect Adda, its users, or other persons.
- Enforce contracts, terms, and policies.
- Establish, exercise, or defend legal claims.
### 9.4 Business Transfers
If Bconnect Adda Private Limited undergoes a merger, acquisition, restructuring, financing, insolvency proceeding, or sale of assets, information may be disclosed or transferred as part of that transaction, subject to applicable law.
### 9.5 With Your Direction or Consent
Connect Adda may share information with another party when you instruct us to do so or provide valid consent.
## 10. International Data Transfers
Connect Adda, Meta, WhatsApp, payment processors, or infrastructure providers may process information outside your state or country.
Where required, Connect Adda will use appropriate legal, contractual, organizational, or technical safeguards for such transfers, subject to applicable law.
## 11. Data Retention
Connect Adda retains personal data only for as long as reasonably necessary to:
- Maintain your account.
- Provide requested services.
- Complete transactions.
- Preserve consent and communication records.
- Comply with legal, accounting, and tax obligations.
- Prevent fraud and platform misuse.
- Resolve disputes.
- Enforce agreements.
- Protect legal rights.
Retention periods may vary according to the nature of the information, account status, contractual requirements, and applicable law.
After the applicable retention period, information will be deleted, anonymized, or securely isolated. Information contained in encrypted backups may remain until the relevant backup is overwritten or securely deleted.
## 12. Data Security
Connect Adda uses reasonable administrative, technical, and organizational measures designed to protect personal data against:
- Unauthorized access.
- Accidental loss.
- Unlawful use or disclosure.
- Unauthorized alteration.
- Destruction.
- Account takeover.
- Malware, fraud, and other security threats.
These safeguards may include access controls, authentication, encryption where appropriate, monitoring, backups, logging, and restricted administrative access.
No online service or method of storage is completely secure. Connect Adda cannot guarantee absolute security.
Users are responsible for protecting their passwords, devices, access tokens, API keys, and connected accounts.
## 13. Cookies and Similar Technologies
Connect Adda may use cookies, local storage, and similar technologies for:
- User authentication.
- Session management.
- Security and fraud prevention.
- Remembering settings and preferences.
- Measuring service performance.
- Diagnosing errors.
- Understanding platform usage.
Where legally required, non-essential cookies will be used only after appropriate consent.
You may control cookies through your browser settings. Disabling necessary cookies may prevent some Connect Adda features from functioning correctly.
## 14. Marketing Communications
Connect Adda may send information about products, offers, or services where permitted by law.
You can opt out by:
- Using the unsubscribe facility in the communication.
- Adjusting available account preferences.
- Emailing connectadda.india@gmail.com.
- Contacting Connect Adda at +91 99199 14306.
Opting out of marketing will not prevent essential account, payment, security, or service communications.
## 15. Your Privacy Rights
Subject to applicable law, you may have the right to:
- Request information about personal data processed by Connect Adda.
- Access your personal data.
- Correct inaccurate or incomplete information.
- Request erasure of information that is no longer required.
- Withdraw consent.
- Request grievance resolution.
- Object to or restrict certain processing where applicable.
- Opt out of marketing communications.
- Nominate another person to exercise applicable rights in the event of death or incapacity.
- Submit a complaint to the applicable authority.
Connect Adda may request information necessary to verify your identity before processing a privacy request.
A request may be limited or refused where retention or processing is required by law, necessary to protect another person’s rights, or needed for security, fraud prevention, dispute resolution, or legal claims.
To exercise your rights, email **connectadda.india@gmail.com** with the subject line **“Privacy Request.”**
## 16. Account Closure and Data Deletion
You may request account closure or deletion by contacting Connect Adda.
Before processing the request, Connect Adda may:
- Verify your identity and authority.
- Ask you to export required information.
- Require settlement of outstanding amounts.
- Preserve information required by law.
- Retain records necessary for fraud prevention, dispute resolution, or enforcement.
Closing a Connect Adda account does not automatically delete information independently retained by Meta, WhatsApp, payment providers, connected businesses, or other third parties under their respective policies.
## 17. Children’s Privacy
Connect Adda is intended for businesses and individuals legally capable of entering into a binding agreement.
Connect Adda does not knowingly collect personal data from children for independent purposes. Users must not submit children’s personal data unless its processing is lawful, necessary, and supported by verifiable authorization required under applicable law.
If you believe children’s information has been submitted unlawfully, contact **connectadda.india@gmail.com**.
## 18. Third-Party Websites and Services
Connect Adda may contain links to or integrations with third-party services. Connect Adda does not control the independent privacy practices of those third parties.
Users should review the applicable third-party privacy policies before providing information or enabling an integration.
## 19. Data Breach and Incident Response
If Connect Adda becomes aware of a personal-data breach, we will investigate the incident, take reasonable containment and remediation measures, and provide notifications to affected persons or authorities where required by applicable law.
Users must promptly report suspected account compromise, unauthorized access, or data misuse to:
**Email:** connectadda.india@gmail.com
**Phone:** +91 99199 14306
## 20. Changes to This Privacy Policy
Connect Adda may update this Privacy Policy when:
- Connect Adda introduces or changes a service.
- Data-processing practices change.
- Legal or regulatory requirements change.
- Security or operational requirements make an update necessary.
The updated Privacy Policy will be published on the Connect Adda platform with a revised “Last Updated” date.
Where required by law, Connect Adda will provide additional notice or obtain renewed consent.
## 21. Governing Law
This Privacy Policy is governed by the laws of India, including applicable data-protection and information-technology laws.
Subject to applicable law and consumer rights, disputes relating to this Privacy Policy shall fall under the jurisdiction of the competent courts of Gautam Buddha Nagar, Uttar Pradesh, India.
## 22. Grievance Officer
Questions, complaints, and privacy requests may be submitted to the Connect Adda Grievance Officer:
**Grievance Officer:** Akhilesh Singh
**Legal Entity:** Bconnect Adda Private Limited
**Brand:** Connect Adda
**Address:** Galaxy Blue Sapphire Plaza, 14th Floor, TS-1516, Noida Extension, Sector 4, Uttar Pradesh – 201306, India
**Email:** connectadda.india@gmail.com
**Grievance Phone:** +91 955 555 7316
**General Phone:** +91 991 991 4306